PRIVACY POLICY

LiMona Consulting (Pty) Ltd
Effective Date: July 2025
Last Updated: 20 October 2026

1. Introduction
At LiMona Consulting, we believe that trust is fundamental to every meaningful relationship.
As a People & Performance Advisory firm, we recognise that the information entrusted to us may be personal, professional, confidential or sensitive.
We are committed to protecting that information and handling it responsibly, transparently and in accordance with applicable South African legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

This Privacy Policy explains how LiMona Consulting (Pty) Ltd ("LiMona", "we", "us" or "our") collects, uses, stores, shares and protects personal information.
It applies to individuals who interact with our website, engage our services, participate in our programmes or communicate with us through our business channels.

2. Who We Are
LiMona Consulting (Pty) Ltd is a South African People & Performance Advisory firm specialising in leadership development, organisational effectiveness, executive coaching, human capital strategy and business transformation.
For personal information processed for our own business purposes, LiMona generally acts as the responsible party under POPIA.
Where we process personal information on behalf of corporate clients under their instructions, our role may be that of an operator. The applicable responsibilities will depend on the nature of the engagement and contractual arrangements.
Responsible Party: LiMona Consulting (Pty) Ltd
Website: www.limona.co.za
Registered/Business Address: Johannesburg, Gauteng
Information Officer: Mbongeni Myende
Privacy Contact: mbongeni@limona.co.za

3. Personal Information We Collect
Depending on how you interact with LiMona, we may collect and process the following categories of personal information:

3.1 Personal and Contact Information
Names, surnames, email addresses, telephone numbers, job titles, professional affiliations, employer details and other information voluntarily supplied through enquiries, registrations or business correspondence.
3.2 Professional and Organisational Information
Employment history, professional qualifications, leadership responsibilities, development objectives, professional experience and organisational information relevant to our consulting services.
3.3 Coaching, Assessment and Development Information
Where relevant to an engagement, we may process coaching objectives, assessment responses, professional development information, feedback, behavioural insights and leadership evaluation information.
Such information may be confidential or sensitive and will be subject to appropriate access restrictions and safeguards.
3.4 Website and Digital Information
When you interact with our website, we may collect technical information such as IP addresses, browser types, device information, website usage data and cookie-related information, where the relevant technologies are implemented.
3.5 Marketing and Event Information
Where applicable, we may collect event registration information, professional interests, communication preferences, attendance information, and photographs or recordings associated with events.
We will provide appropriate notice and obtain consent where required.

4. How We Collect Information
We may obtain personal information:
Directly from individuals through enquiries, forms, meetings, consultations and correspondence.
Through participation in coaching, leadership development, assessments, workshops and organisational programmes.
From corporate clients or authorised representatives in connection with agreed engagements.
Through event registrations and professional networking activities.
Through publicly available professional sources where collection is lawful and relevant.
Automatically through website technologies, where implemented.
Where information is obtained from a third party, we will take appropriate steps to ensure that its collection and processing comply with applicable legal requirements.

5. Why We Process Personal Information
We process personal information for legitimate, specific and lawful business purposes, including:
Responding to enquiries and requests for information.
Assessing prospective client requirements and preparing proposals.
Establishing, administering and delivering consulting engagements.
Providing executive coaching, leadership development and organisational effectiveness services.
Conducting agreed assessments, research and organisational diagnostics.
Managing client relationships, contracts, invoicing and administration.
Organising professional events, workshops and development programmes.
Communicating relevant business updates and marketing information where legally permitted.
Maintaining website functionality, security and performance.
Meeting legal, regulatory and contractual obligations.
Improving our services through appropriately authorised analysis and feedback.
We will not process personal information for purposes incompatible with the original lawful purpose unless further processing is permitted by law.

6. Lawful Grounds for Processing
LiMona will process personal information only where permitted under POPIA.
Depending on the circumstances, processing may be justified by:
Consent provided by the individual.
The necessity to conclude or perform a contract.
Compliance with a legal obligation.
Protection of the individual's legitimate interests.
The legitimate interests of LiMona or a third party, where legally permitted.
Other grounds authorised by applicable law.
Where processing relies on consent, individuals may withdraw that consent, subject to applicable legal limitations.
Withdrawal does not invalidate processing lawfully undertaken before the withdrawal.

7. Confidentiality in Coaching and Consulting
Confidentiality is particularly important in our leadership, coaching and organisational development engagements.
LiMona recognises that individuals may disclose information relating to their professional experiences, leadership challenges, workplace relationships and personal development.
We are committed to treating such information with appropriate care.
Where applicable:
Access to coaching and assessment information will be restricted to authorised individuals.
Individual coaching discussions will not ordinarily be disclosed to employers or sponsors without an appropriate lawful basis and clearly established disclosure arrangements.
Reporting to organisational clients may be aggregated or de-identified where appropriate.
The nature, purpose and intended recipients of assessment or coaching reports will be communicated through relevant engagement documentation.
Confidentiality obligations will be incorporated into applicable agreements with coaches, consultants and service providers.
Confidentiality may be subject to lawful disclosure requirements and other clearly communicated exceptions.
Specific coaching engagements may be governed by additional confidentiality agreements or informed-consent arrangements.

8. Special Personal Information
Certain engagements may involve information classified as special personal information under POPIA.
LiMona will process such information only where a lawful authorisation or exception applies and where appropriate safeguards are in place.
We will limit collection to information reasonably necessary for the relevant purpose.
We will not assume that participation in a coaching or development programme constitutes blanket consent to the processing or disclosure of sensitive information.

9. Sharing Personal Information
LiMona does not sell personal information.
We may disclose information to third parties where necessary, lawful and appropriate, including:
Authorised employees, consultants, coaches and facilitators.
Contracted technology, hosting and administrative service providers.
Corporate clients, where disclosure forms part of a lawful and clearly communicated engagement.
Professional advisers, including legal and accounting advisers.
Regulatory authorities or other parties where disclosure is legally required.
We will take appropriate steps to ensure that third parties processing information on our behalf are subject to suitable confidentiality and security obligations.
Information will not be disclosed to unauthorised parties merely because they have a commercial or professional relationship with LiMona.

10. Marketing Communications
LiMona may communicate information about its services, thought leadership, events and professional development opportunities.
Electronic direct marketing will be conducted in accordance with POPIA, including the consent requirements and applicable existing-customer exception.
Where required, we will obtain consent before sending electronic marketing communications.
Marketing communications will identify the sender and provide a practical means of opting out.
Individuals may unsubscribe or object to direct marketing in accordance with applicable law.
We will not treat a general business enquiry, event registration or website visit as automatic permission to receive unrestricted marketing communications.

11. Cookies and Website Analytics
Our website may use cookies or similar technologies to support functionality, understand website usage and improve the visitor experience.
Where applicable, cookies may include essential, analytics or marketing-related technologies.
We will provide appropriate information and controls where required by applicable law.
Visitors may also manage certain cookies through their browser settings.
The specific cookies, third-party technologies and retention periods used by our website should be disclosed through an accompanying Cookie Notice once verified.

12. Information Security
LiMona is committed to implementing reasonable and appropriate technical and organisational safeguards to protect personal information against loss, damage, unauthorised access, unlawful processing or disclosure.
Depending on the nature and risk of processing, safeguards may include:
Access controls and authentication.
Appropriate password and account security.
Secure information storage and transmission.
Confidentiality obligations.
Restricted access to sensitive records.
Appropriate supplier and service-provider arrangements.
Security awareness and incident-response procedures.
Periodic review of information-handling practices.
No electronic system can guarantee absolute security. However, LiMona will take reasonable steps to identify and manage foreseeable risks.
Where a security compromise triggers notification obligations under POPIA, we will notify the Information Regulator and affected individuals as required by law.

13. Retention of Personal Information
We will retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, comply with applicable law, meet contractual obligations or satisfy another lawful retention requirement.
Retention periods may vary depending on the type of information and the nature of the engagement.
When personal information is no longer required and no lawful basis for retention remains, we will delete, destroy or de-identify it in accordance with applicable requirements.

14. International Transfers
Some technology providers or professional service arrangements may involve processing or storing information outside South Africa.
Where personal information is transferred internationally, LiMona will ensure that the transfer is permitted under section 72 of POPIA and that the applicable legal requirements are satisfied.
Where relevant, individuals will be informed about international transfers and the protections applicable to their information.
15. Your Privacy Rights
Subject to POPIA and other applicable legislation, individuals may have the right to:
Request confirmation of whether LiMona holds their personal information.
Request access to personal information held about them.
Request correction, updating or deletion of information where legally appropriate.
Object to certain processing activities.
Withdraw consent where processing is based on consent.
Object to direct marketing.
Lodge a complaint with the Information Regulator.
Seek remedies available under applicable law.
Requests may be submitted to LiMona's designated privacy contact.
We may require reasonable identity verification before disclosing or amending personal information.
Requests will be handled in accordance with applicable statutory procedures, limitations and timeframes.

16. Children's Personal Information
LiMona's services are primarily intended for adult professionals and organisations.
We do not intentionally collect or process children's personal information unless it is necessary for a legitimate service and permitted by applicable law.
Where children's personal information is processed, we will comply with the additional protections required under POPIA.

17. Third-Party Websites
Our website or communications may contain links to external websites or digital platforms.
LiMona is not responsible for the privacy practices of independently operated third-party websites.
We encourage individuals to review the privacy policies of those platforms before providing personal information.

18. Changes to This Privacy Policy
LiMona may update this Privacy Policy periodically to reflect changes in legislation, business operations, services or information-processing practices.
The updated version will be published through the appropriate communication channels, together with its effective or revision date.
Where required by law, we will provide additional notice or obtain consent for material changes in processing.

19. Contact Us
For questions, concerns or requests relating to personal information, please contact:
LiMona Consulting (Pty) Ltd
Information Officer: Mbongeni Myende
Email: mbongeni@limona.co.za
Business Address: Johannesburg, Gauteng
Website: www.limona.co.za

Individuals may also lodge complaints with the Information Regulator (South Africa) through its official channels at www.inforegulator.org.za.

Our Commitment
At LiMona, protecting personal information is more than a compliance responsibility. It is an expression of the trust, integrity and respect that underpin our work.
We believe that meaningful transformation begins in an environment where people feel respected, supported and secure.
Clarity. Partnership. Impact.

People. Leadership. Performance.

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